Booking Terms

VIP Transfers Ltd arranges pre-booked private transfers and chauffeur-driven journeys. Your agreed service is described by the journey details, selected vehicle or tour, price, inclusions and cancellation conditions provided when you book.

An enquiry or personalised-tour request is a request for availability and a quote; it does not itself confirm a journey or take payment. Keep your booking reference and written confirmation, and contact us if any detail is incorrect.

These general terms do not replace the conditions already accepted for an existing confirmed booking. For a booking made through a travel platform, agent or company, check the conditions supplied through that booking channel and contact the party managing it.

Give the correct pickup and drop-off addresses, travel date and local pickup time, flight or cruise details where relevant, passenger numbers including children, and luggage sizes. Tell us about child seats and assistance needs before travel so suitability can be checked.

Vehicle capacities and luggage guidance depend on the selected option and the size of the items carried. Extra or oversized luggage, additional passengers or changed requirements may need another vehicle and a revised price. Contact us before travel to agree any change.

Follow the meeting instructions in your confirmation and keep your contact telephone available. Airport pickup arrangements and any selected meet-and-greet option are those shown for your booking.

Check the applicable vehicle price, selected extras and inclusions before confirming payment. A quote applies to the journey or package described; changing the route, stops, vehicle, pickup arrangements or duration may change the price.

Online card payments are handled through Stripe. Other payment arrangements apply only where agreed with VIP Transfers. A quotation or a visit to a thank-you page is not proof that a payment has been received.

For additional stops, hours or other requested changes, any extra charge must be agreed separately. Attraction tickets, meals and other third-party costs are included only where the selected service explicitly says so.

Our standard allowance is 60 minutes from flight landing for airport arrivals and 10 minutes for other pickups, unless your booking states a different arrangement. Contact us promptly if you are delayed, cannot locate your chauffeur or your flight or itinerary changes.

Waiting beyond the included allowance and changes to the booked journey may incur an additional charge. Ask our team to confirm the applicable arrangement; no universal additional waiting rate is set by this page.

Travel and route times are estimates and can change with traffic, road restrictions and other conditions. Tell us about flight departures, cruise boarding and timed attraction tickets when arranging your trip.

For new direct transfer bookings using the website’s standard cancellation policy, cancellation at least 24 hours before the scheduled pickup qualifies for a full refund. Cancellation within 24 hours of pickup is not eligible for a refund under that policy.

Tours and day trips have their own cancellation and change conditions, displayed with the selected trip and during booking. Those conditions apply to that tour; do not assume the standard transfer policy applies. Existing bookings retain the cancellation conditions accepted when they were made.

Use the available booking cancellation facility or contact VIP Transfers with your booking reference. If your booking is managed by an agent or platform, follow that channel’s cancellation process. Ask for confirmation that the request has been received.

Refund eligibility is assessed against the applicable booking conditions and payment record. These terms do not remove any rights you have under applicable consumer law.

Our service provides a private chauffeur and transport. A professional tour guide is not included unless expressly agreed. Chauffeurs may share general local knowledge; visits and sightseeing are independent.

The selected ready-made tour price covers its stated itinerary and inclusions. Personalising a tour creates a request for a revised itinerary and quote; its original fixed price is not a guaranteed price for the changes.

Check attraction opening times, availability and ticket requirements before purchasing admission. Tickets are arranged separately unless the product explicitly includes them. For an enquiry or revised itinerary, wait for our confirmation of the transport arrangements before committing to timed tickets.

Layover proposals need an individual review before payment. Flight schedules, airport exit time, luggage collection, terminal or airport changes, road travel and airport return requirements all affect whether sightseeing can fit.

You are responsible for checking that you can enter the UK and for meeting your airline’s travel, check-in and boarding requirements. Our route and timing estimates are not a guarantee of admission, flight status or connection time. Tell us promptly about a delay or change so the plan can be reviewed.

Contact our operations team with your booking reference if you need help, want to change arrangements or wish to raise a complaint. Providing the relevant journey details helps us investigate and respond.

For agent, hotel, DMC and corporate work, pricing, invoicing and account arrangements are agreed individually in writing. Contact us to discuss repeat journeys or group requirements.