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Booking Confirmation:

All bookings must be confirmed via email or WhatsApp after submission. If you do not receive a confirmation, please contact us.

Waiting Time Policy:

Airport pickups: 60 minutes of free waiting time from the actual landing time. Additional waiting charges may apply afterward.

Other pickups: 15 minutes of free waiting time, after which additional charges may apply.

Flight Delays:

We monitor flights and adjust pickup times accordingly. However, if your flight is canceled or significantly delayed, please inform us as soon as possible.

Cancellations & Refunds:

Free cancellations up to 24 hours before the pickup time. Late cancellations may incur a charge.

Luggage Policy:

Please ensure you select the correct vehicle type based on your luggage needs. If unsure, contact us for guidance.

Child Seats:

Child seats are available upon request. Please specify at the time of booking.

Payment Options:

We accept cash, card payments, and online transfers. Full payment must be made before the journey.

No-Show Policy:

If the driver arrives at the pickup location and the passenger is unresponsive after the waiting period, the booking will be marked as a "No Show" and may be non-refundable.

Special Requests:

Need extra assistance? Have specific travel requirements? Let us know in advance, and we’ll do our best to accommodate you.